Overview

• Eastman Music Company, known worldwide for its high quality, handmade string, brass, woodwind, and percussion instruments, operated on Sage 100 for decades.
• But as it bought other instrument manufacturers, Eastman Music needed to scale more efficiently. Eastman Music deployed Acumatica Manufacturing, an easy-to-use, flexible Cloud ERP platform that streamlined manual processes and provided real-time data visibility into 14 companies in multiple countries.

Key Challenges

• Legacy ERP system: frequent crashes, corrupt data, and inability to make production module work with Sage

Key Results

• Implemented a single, connected, modern ERP platform uniting 14 companies worldwide
• Gained intracompany transfer functionality and full transparency into operations
• Improved on-time deliveries to largest customer and others
• Streamlined production processes, eliminating manual and retroactive data input
• Improved inventory management and warehouse workflows
• Connected third-party applications including Shopify
• Gained end-customer contact information to facilitate sales
• Automated manual processes, increasing employee productivity and customer satisfaction
• Acquired easy-to-use, intuitive system saving employees time when searching for data
• Improved customer service with access to real-time manufacturing/WIP data
• Gained scalable platform; added new acquisition to the platform in just a day
• Added 3-person operational support team that leverages data and manufacturing expertise globally
• Reduced intracompany transaction reports from 1-2 days to 5 seconds
• Cut shipping times from 10 days to same or next-day in many cases
• Streamlined container receiving, reducing processing from 2 weeks to 2 days