Global Qxtend Integration Support Global automotive technology leader in Seating and E-Systems
Client Scenario
Client has more than 200+ plants across globe, with the integration between QAD applications – versions from eb2 to QADEE 2020 and applications like COUPA/Brainware/Concur/GBS/LTS/ITAC/ASRS/GACC.
Qxtend upgrade from version 1.8.5 to version 1.9.2 done for Europe regions like Poland, Hungary, Romania, Slovakia, Macedonia, Spain, etc.
Qxtend support provided through Incidents/Tickets and Enhancement request was handled via Service Requests.
Approach
Implementing and supporting all the Qxtend integration related requests for both Outbound and Inbound services.
Support the end-users on any kind of integration issues and provide solutions with quick turn-around enhancing Business.
Providing permanent solutions for any kind of Integration Issues during Enhancements and Upgrades exceeding customer expectation.
Upgraded the Qxtend version supporting the upgraded QAD applications as per the Business requirement.
Outcomes Delivered
Qxtend services continuous Monitoring resulted in minimizing the User Incidents.
Better monitoring of gate entry and vehicle management data with automatic.
synchronization Incidents/Tickets SLAs are taken care without any Business impacts.
Commitment Fuels Excellence