DEVOIRSupport in Application Management
Customer Service
Business Process Delivery
Software Delivery
- SLA based support with 24X7 coverage – Follow the Sun
- Delivery through Right Shore model
- Driving Cost Reduction through Continuous Process Improvements
- Skilled business,industry and Technology resources
- Ability to large implementation, Migration and Consolidation Services
- Adaptable Service and Delivery Models for Application Management
- Proven Methodology for Knowledge Transition and Ongoing support
- Metrics driven Delivery approach
- Proactive Monitoring and Performance Improvement
- Custom Code library / management
Areas in App Management
- Security & Control Management
- Testing Services
Shared Services
- Version Upgrades & Technical Migrations
- Progress Upgrades
Migration Services
- Database Administration
- Server/OS administration
- Database & Application Performance Tuning
- Task schedules: maintenance and monitoring
- Backups and restoration
Infrastructure Management
- Standard Production Training
- Technical Training on Progress Database
- Custom Training specific to customer environment / model
Training & Education
Our Experience Includes
- Locations in multiple time zones
- Multi Language User Base
- In Monitoring of batch jobs / interfaces
- Both distributed and centralized architecture
- Multiple OS & Hardware platform
- Multiple User Interface (GUI, Char, Desktop, .Net)
- Multiple versions / Service Packs / Localizations
- Diverse Business Models for a single customer
- Business / mission critical processes around QAD