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Support in Application Management

Customer Service Business Process Delivery Software Delivery

About Devior

  • SLA based support with 24X7 coverage – Follow the Sun
  • Delivery through Right Shore model
  • Driving Cost Reduction through Continuous Process Improvements
  • Skilled business,industry and Technology resources
  • Ability to large implementation, Migration and Consolidation Services
  • Adaptable Service and Delivery Models for Application Management
  • Proven Methodology for Knowledge Transition and Ongoing support
  • Metrics driven Delivery approach
  • Proactive Monitoring and Performance Improvement
  • Custom Code library / management

Areas in App Management

    Shared Services

  • Security & Control Management
  • Testing Services

    Migration Services

  • Version Upgrades & Technical Migrations
  • Progress Upgrades

    Infrastructure Management

  • Database Administration
  • Server/OS administration
  • Database & Application Performance Tuning
  • Task schedules: maintenance and monitoring
  • Backups and restoration

    Training & Education

  • Standard Production Training
  • Technical Training on Progress Database
  • Custom Training specific to customer environment / model

Our Experience Includes

  • Locations in multiple time zones
  • Multi Language User Base
  • In Monitoring of batch jobs / interfaces
  • Both distributed and centralized architecture
  • Multiple OS & Hardware platform
  • Multiple User Interface (GUI, Char, Desktop, .Net)
  • Multiple versions / Service Packs / Localizations
  • Diverse Business Models for a single customer
  • Business / mission critical processes around QAD